MegaPath

Collections Specialist

2 weeks ago(12/5/2017 5:16 PM)
Job ID
2017-5132
CA18-Pleasanton CA

Overview

Collection Support Rep 3

Responsibilities

  • Contact customers on past due accounts receivable via phone and email
  • Performs timely collections of accounts receivable for an assigned group of customers
  • Ability to deal with conflict and negotiate successful outcomes with inernal and external customers
  • Must be customer-focused, diplomatic and tactful
  • Ability to meet goals and deadlines
  • Resolves outstanding invoice problems from past due accounts.
  • Responsible for handling in-bound and outbound call

Qualifications

*Local candidates only, no relocation provided.

 

 

  • 2-4 years of experience in collections, preferably in a telecommunications service environment.
  • Ability to balance being diligent in collecting receivables.
  • Understanding of customer billing and collections process and operations.
  • Excellent verbal and written communication.
  • Strong analytical skills, resulting in problem solving, with attention to detail.
  • Ability to effectively interact with multiple internal and external resources.
  • Demonstrated ability to manage multiple projects and priorities.
  • Basic functional knowledge of Excel, Outlook, and Word required.
  • Prior experience with Clarity and/or Great Plains a strong plus.
  • Conceptual understanding of Voip, Broadband, Dial Access, VPN, Monitoring, and Management Services.
  • Demonstrated ability to work in a “Team” environment, establish trust and credibility, follow through on commitments, and take ownership of customer issues.
  • Strong negotiation skills with tact and diplomacy.

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed