Collections Specialist

2 weeks ago(12/5/2017 5:16 PM)
Job ID
CA18-Pleasanton CA


Collection Support Rep 3


  • Contact customers on past due accounts receivable via phone and email
  • Performs timely collections of accounts receivable for an assigned group of customers
  • Ability to deal with conflict and negotiate successful outcomes with inernal and external customers
  • Must be customer-focused, diplomatic and tactful
  • Ability to meet goals and deadlines
  • Resolves outstanding invoice problems from past due accounts.
  • Responsible for handling in-bound and outbound call


*Local candidates only, no relocation provided.



  • 2-4 years of experience in collections, preferably in a telecommunications service environment.
  • Ability to balance being diligent in collecting receivables.
  • Understanding of customer billing and collections process and operations.
  • Excellent verbal and written communication.
  • Strong analytical skills, resulting in problem solving, with attention to detail.
  • Ability to effectively interact with multiple internal and external resources.
  • Demonstrated ability to manage multiple projects and priorities.
  • Basic functional knowledge of Excel, Outlook, and Word required.
  • Prior experience with Clarity and/or Great Plains a strong plus.
  • Conceptual understanding of Voip, Broadband, Dial Access, VPN, Monitoring, and Management Services.
  • Demonstrated ability to work in a “Team” environment, establish trust and credibility, follow through on commitments, and take ownership of customer issues.
  • Strong negotiation skills with tact and diplomacy.


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