MegaPath

Implementation Project Manager

Posted Date 3 days ago(2/14/2018 6:13 PM)
Job ID
2018-5167
Location
WA03-Seattle WA
Alternate Job Location(s)
US-VA-Herndon

Overview

MegaPath is a leading cloud communications company that empowers businesses to easily and securely communicate between their headquarters, employees and business partners. The company offers a comprehensive portfolio of voice, unified communications, hosted IT, and secure data networking services that increase productivity and customer satisfaction, while lowering costs. MegaPath has been delivering industry-leading solutions to businesses nationwide since 1996. MegaPath has earned multiple Product of the Year awards from top industry publications and is consistently the highest awarded vendor by the Telecom Association partner community.

Responsibilities

The MegaPath Implementation Project Manager is responsible for the planning, execution, control and closure of Business VOIP and Managed Services customer implementation projects from receipt to completion of the order- the full life-cycle.

 

(Include but are not limited to)

  • Managing all aspects of the customer relationship throughout the MegaPath Implementation process from Sales to satisfactory order installation and turn-up
  • Work closely with customers, vendors and cross-functional Team members to identify objectives, requirements, troubleshoot issues, place vendor orders, proactively manage escalations and proactively resolve order jeopardy to facilitate the completion of customer assigned orders
  • Manage assigned orders and execute against project plans and delivery commitments
  • Create and maintain clear customer communication by documenting installation steps and progress using MegaPath’s OSS and using additional aids such as Visio, Microsoft Project when needed
  • Identify, track and manage to resolution risks and customer issues for each implementation
  • Coordinate and have solid working relationships with other departments, vendors and partners
  • Maintain regular and complete communication with the customer during all stages of the order deployment life-cycle

Qualifications

  • Telecommunications or VOIP Experience Required
  • Working knowledge of Voice over IP technology
  • Working knowledge of Data Centers, network topologies, firewalls, VPNS, bandwidth requirements, load balancing and switch management a plus
  • Ability to handle multiple competing priorities in a fast-paced, stressful environment
  • Direct hands-on experience supporting end-user customers in a Customer Operations environment
  • Ability to communicate complex and technical terms and situations to both technical and non-technical individuals at all levels of an organization
  • Demonstrated experience managing multiple vendors
  • Requires significant focus and follow-through along with a high degree of attention to detail
  • Strong verbal and written communication skills
  • Excellent customer service, strong organizational and self-motivation skills
  • Working knowledge of Microsoft Office (Word, Excel, Visio, Project, etc)
  • Local candidates only

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