• Client Account Sales Representative

    Posted Date 1 month ago(4/25/2018 3:14 PM)
    Job ID
    CT02-Meriden, CT
  • Overview

    MegaPath is a leading business communications and network provider that helps businesses fully leverage the cloud. MegaPath’s award-winning service portfolio includes Voice, Unified Communications, SD-WAN, WiFi, and Internet services, backed by dedicated project management and 100% US-based technical support. MegaPath is uniquely positioned to deliver custom managed solutions to businesses that desire a broad range of high-value services from a single nationwide provider. With over twenty years of expertise, MegaPath empowers businesses of all sizes to simplify operations, improve communications, increase productivity, and lower costs.


    MegaPath is now hiring Sales and Account Management professionals who excel at managing customer relationships and responding to customer requests for additions, changes and upgrades to their current telecom and technology solutions.


    MegaPath Product Offerings:

    • Networking and Managed Security Services including SD WAN and Managed WiFi
    • Hosted Voice with Unified Communications
    • Cloud Services (Hosted Exchange, SharePoint, Data Backup, and Cloud Hosting)
    • Internet Access: Business Ethernet, T1, DSL, Cable and Wireless
    • SIP Trunks, PRI and Analog Lines

    What you’ll do:

    MegaPath’s Client Account Sales (CAS) Representatives are responsible for building and owning relationships with existing customers to drive loyalty and meet/exceed sales revenue goals. In this particular entry-level CAS role, you will seek to fully understand incoming customer requests by uncovering their immediate business needs and then create and manage the appropriate transaction, acting as an internal customer advocate, as needed throughout the process. Furthermore, you will champion account-level customer satisfaction by driving closure to outstanding account issues working with other internal teams. Through this combination of efforts, the CAS Representative lays the foundation for expanding and upgrading existing services, as well as adding on new services, such as SD WAN, Hosted Voice, Unified Communications, or any of our Cloud Service offerings. Over time with experience, the CAS 1 rep may be included in outbound calling campaigns to drive upsells and migrations. Reporting into the Customer Success group, this individual will be the ultimate advocate for the customer to drive customer satisfaction and loyalty.


    Responsibilities include:

    • Manage the inbound Sales queue for installed SMB customers to meet immediate customer needs while maintaining and creating key contacts as part of an overall contact and/or campaign strategy
    • Work with internal MegaPath teams to ensure overall existing account satisfaction, responding to account needs as they arise in a timely and comprehensive manner
    • Must meet sales objectives such as quota and productivity requirements; acknowledge existing account team relationships and transfers leads as appropriate
    • Field phone calls for new asks but manage overall pipeline of customer transactions to closure
    • Work to maintain existing revenue but seek opportunities to cross-sell existing customers on the value of MegaPath’s suite of services
    • Service demos – Voice Manager, Customer Portal, etc.
    • Record and forecast sales activities and revenue achievement using
    • Consistently follow MegaPath’s established sales model and processes


    Desired Skills and Experience:

    • 2 years of Customer Service or Inside Sales experience; quota carrying B2B account management or selling experience (Telecom, Internet, Technology, SaaS or VoIP Sales preferred)
    • Systems expertise and ability to follow processes
    • Commitment to issue resolution, partnering internally as needed
    • Excellent written and verbal communication skills in a proactive manner
    • Ability to operate from a positive mind set
    • Ability to multi-task, prioritize and manage time effectively

    Employee Benefits:

    MegaPath offers a full suite of benefits, including full medical, dental, and vision coverage; a 401(K) plan with a company matching contribution; and many other excellent perks.


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