MegaPath

  • Sales Support Manager

    Posted Date 3 months ago(5/2/2018 7:30 PM)
    Job ID
    2018-5201
    Location
    CA18-Pleasanton CA
  • Overview

    MegaPath is a leading business communications and network provider that helps businesses fully leverage the cloud. MegaPath’s award-winning service portfolio includes Voice, Unified Communications, SD-WAN, WiFi, and Internet services, backed by dedicated project management and 100% US-based technical support. MegaPath is uniquely positioned to deliver custom managed solutions to businesses that desire a broad range of high-value services from a single nationwide provider. With over twenty years of expertise, MegaPath empowers businesses of all sizes to simplify operations, improve communications, increase productivity, and lower costs.

    Responsibilities

    Sales Support drives customer/ partner sales enablement and is a critical part of the larger Sales team, reporting into the Sales Operation function. The group provides support on key transactions and helps set the foundation for potential new business, at times building direct partner relationships as part of the larger Channel Sales team or representing Sales reps during certain stages of the sales cycle, as needed. Critical responsibilities include supporting the onboarding, activation of new partners, build out of multi-site quotes, Enterprise proposals, site prequalification results and partner support for pre-installation escalations. Critical to the success of this position is ownership of the customer/ partner sales experience in coordination with Channel Managers or Sales reps.

    What you will do:

    • Manage a small team of Support reps
    • Oversee quote desk and key budgetary proposals; overseeing key orders to completion
    • Manage partner records in key Sales systems – from Salesforce.com to internal systems to ensure partner requirements are adequately captured/ reflected
    • Manage overall dashboard of activity/ metrics to showcase Sales Support success
    • Develop business requirements for the various Sales systems of record to ensure partner needs are met through the order to service delivery experience, culminating in accurate partner commissions and sales attribution
    • Actively participate in key Channel activities: QBRs, Sales Training, Event preparation
    • Act as voice of the customer and appreciate internal needs for a smooth order, helping define Sales process and work with Sales trainer on teaching best Sales practices
    • May handle and resolve more complex customer/ partner requests or complaints in conjunction with Support, Service Delivery, Billing or Commissions
    • Travel – 10%

    Qualifications

    • Customer service/ Sales orientation
    • Must be able to work with other departments to meet critical dates and ensure follow-through; comfortable engaging at all levels in an organization to deliver results
    • Excellent phone skills and ability to effectively engage internal sales/ customers/ partners
    • Strength working with and defining workflow in Salesforce.com, partner/ customer databases, internal ordering systems in partnership with Software/ SF.com Administrator
    • High attention to detail and process – able to multi-task and manage multiple cases/ deals at once
    • Familiarity with access, voice and managed services ideal
    • 4+ years of Sales Support/ Channel experience

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