• Manager, Account Management

    Posted Date 2 weeks ago(6/12/2018 1:36 PM)
    Job ID
    CA18-Pleasanton CA
  • Overview

    The Client Account Sales (CAS) Manager manages a team of Client Account Sales Representatives responsible for MegaPath’s existing small to mid-sized business accounts. Working with the VP of Customer Success, the CAS Manager is responsible for the performance and development of the CAS staff in the Pleasanton office. He/ she is responsible for setting and achieving Sales goals, retention of accounts and general account support (adds, changes, removals.) To effectively manage the team a thorough knowledge of the MegaPath portfolio of products/services and Sales processes/ systems is required. Travel to key accounts may be required from time to time, as the business needs warrant, but this is predominantly an Inside position.


    • Under guidance from the VP of Customer Success, continually refine the vision and direction of the CAS organization from definition of targeted customer campaigns to rep sales tools
    • Manage sales performance in terms of net new business and upgrades/ retention; work with management and Sales training as needed to provide optimal incentives and Sales Enablement
      • Execute Sales portion of Marketing and Product initiatives from upgrades to new services or migrations from end of life platforms
      • Build/ leverage/ report on individual and team metrics to reinforce desired behaviors and provide reports to the company’s executive management
      • Partner with Training and Sales QA, lead/coach individual Account Managers, evaluating progress and following up on performance
    • Maintain relationships with other key functions, including Service Delivery, Support, Finance and other Sales groups to drive a highly effective account management team responsible for the overall customer experience
    • Provide leadership within the Pleasanton office as part of the management team
    • Travel – 10%


    *Local candidates only, no relocation provided.

    • Bachelor’s Degree required, with 4-5 years’ experience successfully building and managing account management marketing teams
    • Experience with short sales cycle closings via Web sites and telephone sales
    • Experience with a technical service offering, preferably in computer or ideally in telecommunications technology
    • Outgoing personality that enjoys motivating others to succeed
    • Experience in a rapid-growth environment
    • Proven ability to implement and communicate sales compensation structures
    • Strong presentation and communication skills
    • Ability to motivate, engage and drive sales reps in a dynamic and fast paced environment
    • High degree of professionalism, enthusiasm, integrity, and strong analytical skills
    • Flexibility to adapt to new market dynamics or competitive pressures
    • Project management experience rolling out new initiatives/ programs



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