• Implementation Engineer

    Posted Date 1 week ago(7/9/2018 1:58 PM)
    Job ID
    WA03-Seattle WA
  • Overview


    MegaPath is a leading cloud communications company that empowers businesses to easily and securely communicate between their headquarters, employees and business partners. The company offers a comprehensive portfolio of voice, unified communications, hosted IT, and secure data networking services that increase productivity and customer satisfaction, while lowering costs.


    MegaPath has been delivering industry-leading solutions to businesses nationwide since 1996. MegaPath has earned multiple awards from top industry publications and is consistently among the highest awarded vendors by the Telecom Association partner community.


    MegaPath’s Technical Implementation Engineer provides activations technical support for our field engineers, technicians, and product-support personnel who are implementing the designed products that our customers have purchased. In this position, you will be responsible for first-line product support and troubleshooting on technical design and installations. This is a highly technical and fast-paced position with multiple opportunities for advancement, and certification. The ideal candidate will be strong in multiple areas listed below and ready to learn the rest.


    Responsibilities include but are not limited to:


      • Provide real-time inbound/outbound support and direction to Field Engineers/Customers/Partners and 3rd Party Vendors for the installation of MegaPath Products and Services.
      • Support Project Managers with technical consultations and solution validation for SDWAN, VoIP, Cloud, Managed Security, and Wireless products.
      • Participate in project calls to help capture advanced technical requirements for service configuration, and implementation project planning.
      • Responsible for configuration and diagnostics of the full suite of products and equipment that MegaPath supports including: Meraki, Velo, Fortigate, EdgeMarc, Adtran, Cisco, Polycom, BroadSoft, etc.
      • Responsible for service and device provisioning.
      • Assist with diagnostics and support for wide range of access products including Ethernet, T1, DSL, Cable, and Wireless broadband.
      • Partner with Engineering to help design and test solutions to problems and bugs.



    • Working knowledge of VoIP (Hosted and Trunking), SD-WAN/MPLS, and Managed Security
    • Demonstrated ability to understand complex network designs.
    • Ability to run scripts in C shell in a Unix environment.
    • Adept at working under pressure in a high stress environment.
    • Strong analytical skill and attention to detail
    • Excellent organizational and interpersonal skills
    • Strong written and verbal communication skills
    • Quick learner with self-initiative and pride in end results
    • Superb work ethic and commitment to customer satisfaction.
    • Flexible availability to cover shifts ranging from 7am ET to 6pm PT, and on-call rotations for nights and weekends.
    • Typically requires a Bachelor's degree in related field or equivalent experience, certifications, or training

    3+ years of related experience required.




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